ORDERS & SHIPPING
Where do you ship?
We currently ship to the United States and selected international destinations. Available options are shown at checkout.
How long does it take to process my order?
Orders typically ship within 3–5 business days. Some handmade or made-to-order pieces may require additional time, as noted on the product page.
How can I track my order?
You’ll receive a tracking number by email once your order has shipped.
PIECES & CRAFTSMANSHIP
Are VERDELIA pieces handmade?
VERDELIA pieces are handmade or hand-finished. Small variations in color, texture, shape, or placement are a natural part of the process.
What materials do you use?
Materials vary by piece. Specific materials are listed on each product page.
Will my piece look exactly like the photos?
Because our pieces are handcrafted, slight variations may occur. Colors may also vary slightly depending on lighting and your screen.
CARE
How should I care for my VERDELIA piece?
Handle your piece gently. Avoid squeezing or crushing delicate silk velvet fibers. Keep away from water, oil, perfume, hairspray, and other chemicals. Store in a clean, dry place away from pressure.
Can I wear my VERDELIA piece in water?
We recommend keeping your piece dry and removing it before showering, swimming, or exercising.
RETURNS & EXCHANGES
Do you accept returns?
Yes. Eligible items may be returned within 30 days of delivery. Please see our Returns & Exchanges policy for details.
Can I exchange an item?
We’re happy to offer exchanges - Please see our Returns & Exchanges policy for details.
What if my order arrives damaged?
We sincerely apologize! Please reach out to us within 48 hours of delivery with photos, and we’ll make it right.
OTHER
Do you offer gift packaging?
Our pieces are carefully packaged and gift-ready. Available gift options will be shown at checkout.
Do you offer wholesale or collaborations?
We are open to selected wholesale and creative collaborations. Please contact contact@verdeliajewelry.com.